You’ve never been so close to your customers before.

Eturns normalizes Shopify fulfillment events into a branded tracking page, holds review requests when delivery has an unresolved exception, and turns WISMO into answers instead of queues.

Install

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Tracking works the way your best self would — if you had unlimited time.

Branded tracking page A merchant-branded, mobile-first tracking page replaces the carrier URL. Customers stay on your domain.

WISMO deflection When customers can see where their order is, they stop emailing to ask. Tracking exceptions surface to you, not to them.

Review timing Review requests are delayed when a delivery has an unresolved carrier exception — you do not ask for a 5-star review on a late package.

WISMO is the most expensive question in commerce

A 5-person customer-service team at a $10M merchant can spend the first three hours of every morning on “where is my order?” tickets — questions the tracking page should have answered. Eturns surfaces the same status the carrier has, in your brand, on your domain, with the next expected event. Tickets that never get opened are the cheapest tickets to resolve.

How tracking feeds the rest of the system

Status normalization Carrier-specific event codes are mapped to one canonical status set, so the agent reasons over the same vocabulary across carriers.

Exception routing An unresolved exception raises a flag that delays review requests and informs the recovery-offer ranking.

Delivery confirmation Delivered status is the trigger for review requests, upsell eligibility, and the return-window clock.

Solving after-sales everywhere

One tracking page, every carrier, every market. Your customers always know where their order is — and your team never answers the same question twice.

Branded tracking page

Related

TicketsReviewsUpsell

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Free tier stays free at 50 orders/month · 14-day trial on every paid plan