Tickets triaged before you see them.

Eturns ingests customer email, classifies intent, links the order, drafts a reply in your voice, and either sends it or hands you a prepared draft — depending on your autonomy settings.

Install

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Tickets works the way your best self would — if you had unlimited time.

Email ingestion Customer replies route into Eturns. No new helpdesk to log into — your existing inbox stays the system of record.

AI triage Intent is classified, the order is linked, and the case is routed. Routine questions get drafted replies; complex ones get a plan.

Drafts you can send Drafts are written in your configured voice and tone, with the order context already attached. Approve, edit, or escalate.

Triage before the queue

A helpdesk manages conversations. Eturns tries to resolve the underlying issue before it becomes another ticket. Routine questions — “where is my order,” “what is your return window,” “how do I exchange this” — are answered from the order context and your policy without a human in the loop. Complex cases escalate with a prepared plan, not a blank ticket.

SLA by tier

Free First response 8h, resolution 72h. Community + docs support.

Starter First response 4h, resolution 24h. Email support.

Growth First response 2h, resolution 8h. Priority email support.

Scale & Plus First response 1h, resolution 4h. Email + chat (Scale) or dedicated CSM + Slack (Plus).

The #1 agent for customer service

First-response times that make your customers feel like you’re always there.

Eturns Growth
0%
Industry average
0%
Manual only
0%

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Install

Free tier stays free at 50 orders/month · 14-day trial on every paid plan