We never let a wrong-size kill your customer’s vibe.

Eturns reads the order, the return reason, the customer history, and the photos, then decides — approve, exchange, request more evidence, or escalate — inside the return window and dollar limits you set.

Install

****************************

Returns works the way your best self would — if you had unlimited time.

Exchange-first When the math supports it, Eturns proposes an exchange or store credit with a controlled bonus before a refund, protecting margin.

Evidence packages Photo evidence is required and vision-moderated. Sub-$50 claims are non-blocking; $50+ claims wait for moderation.

Fraud-aware Return frequency, value, and velocity feed fraud signals into the decision. High-risk cases go to merchant review — customers are never auto-blocked.

A return is a decision, not a form

Most return apps stop at the portal. Eturns treats the return as a decision: who is this customer, what is the order, what is the reason, what does the policy say, what does the evidence show, and what is the safest resolution that keeps the customer and protects margin. The answer is rarely just “refund.” It is often exchange, store credit, a request for one more photo, or a supplier-recovery path for a defective unit.

What the agent checks before approving

Return window Inside the days-after-delivery policy you configured. Final-sale items are excluded unless you override.

Order & line items Reads the real Shopify order — discounted items prorate correctly, bundles split sensibly.

Customer history Return frequency, velocity, and prior unresolved returns raise the risk score without blocking anyone.

Photo evidence Vision moderation confirms the reported damage matches the image. Sub-$50 is non-blocking; $50+ waits.

Dollar threshold Above your per-merchant configured limit (default $200), no autonomous action executes without your approval.

Confidence gate If model confidence is below threshold, the case escalates to you with a prepared plan — never a blank ticket.

More growing, less handling

Approve in-window returns automatically. Exchange instead of refund when the math supports it. Escalate only the cases that need your judgment.

Return approval flow

Eturns vs returns-only apps

	Eturns	Returns app
Decides the resolution
Exchange-first margin protection
Vision-moderated evidence
Fraud signals from every module
Supplier recovery for defects

AI operator Warranty Fraud

*********************
Start using today.