Notes from our founder on returns, refunds and everything else after the sale: what we’re building to help, and what’s new. Newest first.
A return policy only helps if it’s applied the same way every time, even at 2am. Here’s a simple structure: a window, the reasons you accept, the photos you need and a money limit.
Read the postReturns at 2am, warranty claims on a Sunday, “where’s my order?” in your busiest week. Most of it arrives while you’re away. Here’s how Eturns answers inside your rules without taking the decisions away from you.
From the moment a request arrives to the answer your customer gets: how Eturns gathers the facts, checks your rules, picks an action and writes down why. A plain tour of how it works.
Fraud tools are meant to protect you, but wrongly blocking an honest customer can lose them for good. Eturns shows you what looks off and lets you decide.
When software moves your money, you deserve to know exactly what it saw, what it did and why. Here’s what Eturns writes down on every decision.
The Decisions tab is easier to work through: a table that reads well on your phone or a big screen, what needs you at the top, and a panel that opens each request without leaving the list.
The screens you open every day load quicker, and the work behind them runs more steadily. A quiet round of speed work you’ll feel each time you open the app.
