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India Grievance Officer

Last updated: August 23, 2026

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, Eturns Inc. has appointed a Grievance Officer to address concerns of Indian data principals regarding the processing of their personal data.

Grievance Officer

Shubham — Founder, Eturns Inc. Email: contact@eturns.app Designation: Grievance Officer, Eturns Inc.

How to file a grievance

  • Email the Grievance Officer with "DPDP Grievance" in the subject line.
  • Include your name, the store you interacted with, and a description of your concern.
  • We will acknowledge receipt within 24 hours.
  • A substantive response will be provided within 30 days, or within the timeline required by the DPDP Act, whichever is shorter.

Scope

This Grievance Officer handles concerns from Indian data principals regarding the processing of personal data by Eturns as a Significant Data Fiduciary for after-sales processing on behalf of Shopify merchants. For all other support, contact contact@eturns.app.

Questions about this policy? Email contact@eturns.app.