Skip to content
Pricing

Start free. Pay when it’s saving you time.

How much does Eturns cost?

Eturns is an AI after-sales app for Shopify. It reads each return, warranty claim, tracking question and support email against your policies, gets the answer ready, and acts within your rules, once you let it. Start free on your real store, up to 50 orders a month.

Try Eturns free on your real store, for up to 50 orders a month. When you outgrow that, plans start at $29 a month and show up on your usual Shopify bill. There’s no trial clock: the Free plan is your trial. No sales call needed. Prices are in US dollars. If Shopify bills you in rupees or certain other currencies, Shopify shows an estimate in that currency.

Updated

  • No overage
  • Free is your trial
  • Billed on your Shopify bill
  • Yearly 15% off
How many orders a month?Pick one and we’ll point to the plan that fits.
Billing

Free

Try it on your real orders

Free

no monthly fee

As of October 2026

1 approver

Help center + email, no set reply time

  • 50 orders a month
  • 50 decisions a month

Included in every plan

  • Copilot first. No refund or exchange goes out until you say yes; clear-cut policy declines (final sale, outside the return window) apply on their own
  • Every AI decision logged with its reasoning
  • Exchange or store credit offered before a refund
  • Risk checks that never auto-block a customer
  • Live Decisions updates
  • Anonymous cross-store starting points
  • Shows where Eturns blocks are placed in your themes (read only)
  • Forward your support mailbox into Eturns, with a forwarding check
  • Shoppers message the store about a request
  • Activity feed of every update in the portal
  • Chat assistant in the portal, shown as "Ask" and your store name
  • Satisfaction and NPS surveys
  • Store credit offers instead of a refund
  • Drop-off point finder
  • Parcel scan cities on the tracking page
  • Review collection (kept private, not published)
Start free

Starter

For when it’s still just you

$29

a month

As of October 2026

2 approvers

Reply within 3 business days

  • 1,500 orders a month
  • 1,500 decisions a month

What Starter adds

Everything in Free, plus

Ticket first-response target (tracked & escalated)
4h
Ticket resolution target (tracked & escalated)
24h
Defect cluster alerts
Inbox + email
Staff who can approve decisions
2
Decision export (CSV)
Included
Support from Eturns
Email · reply within 3 business days
Start on Starter

Growth

For shops tired of juggling apps

$99

a month

As of October 2026

3 approvers

Reply within 2 business days

  • 8,000 orders a month
  • 8,000 decisions a month

What Growth adds

Everything in Starter, plus

Returns inspection
Auto, with an optional hold above your limit
Warranty defective-unit recoveryBeta
Shopify return for the defective unit; label from your shipping setup
Ticket first-response target (tracked & escalated)
2h
Ticket resolution target (tracked & escalated)
8h
Review replies publish automaticallyBeta
Auto at ≥0.80
Recovery offer acceptanceBeta
Checkout link + one-click
Defect cluster alerts
Inbox + email + weekly digest
Staff who can approve decisions
3
Learning from your overrides
Included
Policy suggestions learned from your decisionsBeta
Included
Support from Eturns
Email · reply within 2 business days
Start on Growth

Scale

For busy shops with a support team

$249

a month

As of October 2026

5 approvers

Reply within 1 business day

  • 25,000 orders a month
  • 25,000 decisions a month

What Scale adds

Everything in Growth, plus

Returns inspection
Auto with optional hold · bulk inspect
Ticket first-response target (tracked & escalated)
1h
Ticket resolution target (tracked & escalated)
4h
Voice of customer replies
Custom voice, signature, length
Staff who can approve decisions
5
Shopify sync replay
Included
Support from Eturns
Email · reply within 1 business day
Start on Scale

Brand

For brands with a whole team behind them

$599

a month

As of October 2026

Unlimited approvers

Reply within 4 business hours

  • 80,000 orders a month
  • 80,000 decisions a month

What Brand adds

Everything in Scale, plus

Returns inspection
You inspect; chosen return reasons can auto-process
Warranty defective-unit recoveryBeta
Carrier pickup, where your shipping partner supports it
Photo evidence review
Priority queue
Ticket first-response target (tracked & escalated)
Custom
Ticket resolution target (tracked & escalated)
Custom
Staff who can approve decisions
Unlimited
Support from Eturns
Email · reply within 4 business hours
Start on Brand

More than 80,000 decisions a month?

If you’ve outgrown the Brand plan, tell us your numbers and we’ll work out what fits.

Priority support deadline tracking and breach alerts on BrandBeta

Talk to us

Free

Try it on your real orders

Free

no monthly fee

As of October 2026

1 approver

Help center + email, no set reply time

  • 50 orders a month
  • 50 decisions a month
Start free

Everything in Free

  • Copilot first. No refund or exchange goes out until you say yes; clear-cut policy declines (final sale, outside the return window) apply on their own
  • Every AI decision logged with its reasoning
  • Exchange or store credit offered before a refund
  • Risk checks that never auto-block a customer
  • Live Decisions updates
  • Anonymous cross-store starting points
  • Shows where Eturns blocks are placed in your themes (read only)
  • Forward your support mailbox into Eturns, with a forwarding check
  • Shoppers message the store about a request
  • Activity feed of every update in the portal
  • Chat assistant in the portal, shown as "Ask" and your store name
  • Satisfaction and NPS surveys
  • Store credit offers instead of a refund
  • Drop-off point finder
  • Parcel scan cities on the tracking page
  • Review collection (kept private, not published)

Returns and warranty

Returns inspection
Auto-process on receipt
Warranty defective-unit recoveryBeta
Customer keeps the original
Photo evidence review
Standard queue

Support emails and reviews

Ticket first-response target (tracked & escalated)
8h
Ticket resolution target (tracked & escalated)
72h
Review replies publish automaticallyBeta
Manual
Voice of customer replies
Your store’s tone

After checkout

Recovery offer acceptanceBeta
Checkout link

Your team

Defect cluster alerts
Inbox
Staff who can approve decisions
1
Decision export (CSV)
Not on this plan
Shopify sync replay
Not on this plan
Learning from your overrides
Not on this plan
Policy suggestions learned from your decisionsBeta
Not on this plan

Support from Eturns

Support from Eturns
Help center + email

More than 80,000 decisions a month?

If you’ve outgrown the Brand plan, tell us your numbers and we’ll work out what fits.

Priority support deadline tracking and breach alerts on BrandBeta

Talk to us

Ticket targets are the clock hours Eturns tracks for answering and resolving your customers’ tickets. Our own replies to you count business hours: Monday to Friday, 09:00–18:00 Singapore time (UTC+8).

Targets, not an SLA: we aim for them, but there are no service credits. Live chat and a written SLA come later.

Rows marked Coming soon are on the way but not switched on yet. Rows marked Beta are built and available, but still settling on real stores. What Beta and Coming soon mean.

Paid plans never bill overage. If you reach your monthly cap, new requests wait until the month resets or you upgrade.

Plan by plan

What you get on each plan.

Every row comes straight from the plan settings the app itself uses. Pick your monthly orders above and the plan that fits is highlighted.

Prices are in US dollars. If Shopify bills you in rupees or certain other currencies, Shopify shows an estimate in that currency.

What you get on each plan.
What you getFreeno monthly feeStarter$29 a monthGrowth$99 a monthScale$249 a monthBrand$599 a month
Returns and warranty
Returns inspectionAuto-process on receiptAuto-process on receiptAuto, with an optional hold above your limitAuto with optional hold · bulk inspectYou inspect; chosen return reasons can auto-process
Warranty defective-unit recoveryBetaCustomer keeps the originalCustomer keeps the originalShopify return for the defective unit; label from your shipping setupShopify return for the defective unit; label from your shipping setupCarrier pickup, where your shipping partner supports it
Photo evidence reviewStandard queueStandard queueStandard queueStandard queuePriority queue
Support emails and reviews
Ticket first-response target (tracked & escalated)8h4h2h1hCustom
Ticket resolution target (tracked & escalated)72h24h8h4hCustom
Review replies publish automaticallyBetaManualManualAuto at ≥0.80Auto at ≥0.80Auto at ≥0.80
Voice of customer repliesYour store’s toneYour store’s toneYour store’s toneCustom voice, signature, lengthCustom voice, signature, length
After checkout
Recovery offer acceptanceBetaCheckout linkCheckout linkCheckout link + one-clickCheckout link + one-clickCheckout link + one-click
Your team
Defect cluster alertsInboxInbox + emailInbox + email + weekly digestInbox + email + weekly digestInbox + email + weekly digest
Staff who can approve decisions1235Unlimited
Decision export (CSV)Not on this planIncludedIncludedIncludedIncluded
Shopify sync replayNot on this planNot on this planNot on this planIncludedIncluded
Learning from your overridesNot on this planNot on this planIncludedIncludedIncluded
Policy suggestions learned from your decisionsBetaNot on this planNot on this planIncludedIncludedIncluded
Support from Eturns
Support from EturnsHelp center + emailEmail · reply within 3 business daysEmail · reply within 2 business daysEmail · reply within 1 business dayEmail · reply within 4 business hours

Ticket targets are the clock hours Eturns tracks for answering and resolving your customers’ tickets. Our own replies to you count business hours: Monday to Friday, 09:00–18:00 Singapore time (UTC+8).

Targets, not an SLA: we aim for them, but there are no service credits. Live chat and a written SLA come later.

Rows marked Coming soon are on the way but not switched on yet. Rows marked Beta are built and available, but still settling on real stores. What Beta and Coming soon mean.

How do you go from install to a paid plan?

From install to a paid planFrom install to a paid plan. Install from Shopify. The install runs inside Shopify. Your first day: Returns on your store; Choose who decides; Set portal journeys & emails; Handle your first case. Free up to 50 orders a month on your real orders. Every store starts in copilot. Eturns acts within your rules, once you let it. No money moves until you approve. When you are ready, Eturns can act when it is at least 85% sure and under your approval limit. Upgrade from $29 a month.Install from Shopify. Theinstall runs inside Shopify.Your first day: Returns on yourstore; Choose who decides; Setportal journeys & emails; Handleyour first case.Free up to 50 orders a month onyour real orders.Every store starts in copilot.Eturns acts within your rules,once you let it. No money movesuntil you approve.When you are ready, Eturns canact when it is at least 85% sureand under your approval limit.Upgrade from $29 a month.
Diagram: install from Shopify, finish your first day, stay in copilot, then upgrade when you are ready.
  1. Install from Shopify. The install runs inside Shopify.
  2. Your first day: Returns on your store; Choose who decides; Set portal journeys & emails; Handle your first case.
  3. Free up to 50 orders a month on your real orders.
  4. Every store starts in copilot. Eturns acts within your rules, once you let it. No money moves until you approve.
  5. When you are ready, Eturns can act when it is at least 85% sure and under your approval limit.
  6. Upgrade from $29 a month.

Questions about pricing

Want the details on plans, billing and limits? It’s all in the Plans & billing guide.

No plan charges extra for going over its cap, so there are no surprise bills.

One finished outcome for a customer: a refund, an exchange, store credit or a reply. All the checking and back-and-forth behind it doesn’t count. The Free plan includes 50 decisions a month.