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Upgrade for more orders, more decisions, and tier-locked features. After-sales that converts, built for brands who get it.
Enterprise
Eturns for your whole organization.
Best for Shopify Plus merchants running dedicated support teams and custom workflows.
Contact sales- Dedicated CSM + Slack channel
- Manual-by-default with category opt-in for auto
- Custom integrations per contract
- SOC 2 attestation access
- 99.95% uptime SLA · 1h first response
- Quarterly business reviews
Per-tier feature matrix
Modules that behave identically across tiers (tracking, fraud) are not listed — they are the same on every plan, by design.
| Free | Starter | Growth | Scale | Plus | |
|---|---|---|---|---|---|
Returns inspection workflow | Auto-process on receipt | Auto-process on receipt | Auto with optional hold over $X | Auto, higher threshold; bulk-inspect UX | Manual-by-default with category opt-in |
Warranty defective-unit recovery | Keep original | Keep original | Return label | Return label | Carrier-coordinated pickup |
Tickets first-response SLA | 8h | 4h | 2h | 1h | Custom |
Tickets resolution SLA | 72h | 24h | 8h | 4h | Custom |
Reviews Q&A auto-publish | Manual | Manual | Auto ≥0.80 | Auto ≥0.80 | Auto ≥0.80 |
Upsell acceptance path | Checkout redirect | Checkout redirect | One-click | One-click | One-click |
Vision moderation latency | Async | Async | Async | Async | Real-time priority queue |
Cluster-detection alerts | Inbox | Inbox + email | Inbox + email + digest | Inbox + email + Slack | Inbox + email + Slack + CSM |
Customer support | Community + docs | Priority email | Email + chat | Dedicated CSM + Slack | |
Custom integrations | — | — | — | — | Per contract |
SOC 2 attestation access | No | No | No | No | Yes |
Pricing FAQ
A decision is a completed merchant outcome — not an LLM call, a tool call, a provider retry, a webhook, a tracking poll, or an internal decision trace. The free plan includes 50 completed automated resolutions per billing period.
14-day trial on every paid tier · Overage $0.15 / decision on paid tiers
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Start using today.
Free tier stays free at 50 orders/month · 14-day trial on every paid plan