Question 1

What counts as a decision?

Accepted Answer

A decision is a completed merchant outcome — not an LLM call, a tool call, a provider retry, a webhook, a tracking poll, or an internal decision trace. The free plan includes 50 completed automated resolutions per billing period.

Question 2

What happens when I hit my cap?

Accepted Answer

At launch, paid tiers do not bill overage. On the Free tier, additional decisions queue until the next month or until you upgrade — no surprise charges.

Question 3

Can I switch tiers?

Accepted Answer

Upgrades are immediate with a prorated charge for the remaining cycle. Downgrades take effect at the next cycle so you keep what you paid for. Before confirming any change you see a clear preview of the prorated amount and the next charge.

Question 4

Do you offer a trial?

Accepted Answer

There is no 14-day Shopify trial (`trial_days` is 0). Free is the evaluation path: 50 orders and 50 decisions per month, no card required. Upgrade when the queue outgrows Free.

Question 5

Why these prices?

Accepted Answer

Each paid tier is priced so the subscription can cover typical model spend at that volume, plus the desk, portal, and support that ship with it. Starter is for founder-run shops. Growth is the plan that replaces a stitched returns + tracking + review stack. Brand is the written-SLA path — talk to us if you need more than 80,000 decisions.

Question 6

How is tax handled?

Accepted Answer

Shopify Billing handles sales tax for US merchants and VAT for EU merchants. For Indian merchants we register for GST and issue compliant invoices in INR with the CGST/SGST or IGST breakdown, unless you opt for the reverse-charge mechanism.

	Free	Starter	Growth	Scale	Brand
Returns inspection workflow	Auto-process on receipt	Auto-process on receipt	Auto with optional hold over $X	Auto, higher threshold; bulk-inspect UX	Manual-by-default with category opt-in
Warranty defective-unit recovery	Keep original	Keep original	Return label	Return label	Carrier-coordinated pickup
Tickets first-response SLA	8h	4h	2h	1h	Custom
Tickets resolution SLA	72h	24h	8h	4h	Custom
Reviews Q&A auto-publish	Manual	Manual	Auto ≥0.80	Auto ≥0.80	Auto ≥0.80
Upsell acceptance path	Checkout redirect	Checkout redirect	One-click	One-click	One-click
Vision moderation latency	Async	Async	Async	Async	Real-time priority queue
Cluster-detection alerts	Inbox	Inbox + email	Inbox + email + digest	Inbox + email + digest	Inbox + email + digest
Customer support	Help + email	Email	Priority email	Email + chat	Priority email

Start free. Upgrade when you need more.

Free Evaluate on real cases

Starter Best for founder-run shops

Growth Best for shops replacing a stack

Scale Best for high-volume shops

Brand Priority path for brands

Eturns for your whole organization.

Per-tier feature matrix

Pricing FAQ