Warranty decided with evidence and supplier recovery.
Electronics, appliances, or durable-goods merchant. Warranty claims are frequent and tied to supplier quality.
You process the same defect claim for the same SKU five times a month. Eturns can do that pass for you.
Vision-blocking gate
$50+ claims wait for vision moderation. Sub-$50 claims proceed without blocking — the 8-second timeout keeps small claims fast.
Detect defect clusters
Three similar claims on one SKU in 30 days raises a cluster alert and a supplier-recovery path instead of another refund.
Cluster scan
Scan warranty claims for the last 30 days. For any SKU with three or more similar claims, raise a cluster alert and prepare a supplier-recovery request for my review.
Keep-unit options
On lower tiers, customers keep the original unit — no return label, no shipping cost, faster resolution.
Cross-module signals
The same defect cluster that suppresses bad upsells and informs the product page is the one that turns a refund into a recoverable cost.
Questions warranty-heavy teams ask
Photos are moderated by a vision model. Sub-$50 claims proceed without blocking; $50+ claims wait for moderation before the agent decides.