Returns resolved at the decision, not the form.
Apparel, footwear, or electronics merchant with a high return rate (20%+). Returns are the biggest after-sales cost center.
You approve the same in-window return 40 times a day. Eturns can do that pass for you.
Approve in-window returns automatically
Inside the policy window, with clean evidence and a low-risk customer, Eturns approves and issues the label without you.
Return approval
Approve all returns inside the 30-day window with a valid reason. Issue the prepaid label automatically. Escalate anything outside policy, over $200, or with a high-risk customer to me with a prepared plan.
Vision-moderated evidence
Photo evidence is vision-moderated. Sub-$50 claims are non-blocking; $50+ claims wait for moderation (8-second timeout).
Exchange-first margin protection
When the math supports it, Eturns proposes an exchange or store credit with a controlled bonus before a refund.
Exchange-first
For eligible returns, offer an exchange or store credit with a 10% bonus before proposing a refund. Only propose a refund when the customer explicitly asks or the item is final-sale.
Fraud signals, never auto-block
Return frequency, velocity, and chargeback history raise a risk score. High-risk cases go to merchant review with a prepared plan. Customers are never auto-blocked.
Questions returns-heavy teams ask
Photo evidence is vision-moderated. Sub-$50 claims proceed without blocking; $50+ claims wait for moderation before the agent decides.