Reviews asked when they should be.

Eturns delays review requests when delivery has an unresolved exception, drafts responses in your voice, and turns review sentiment into product-quality and warranty signals.

Install

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Reviews works the way your best self would — if you had unlimited time.

Right-time asks Review requests are suppressed while a delivery exception is open. You do not ask for a 5-star review on a late package.

AI responses Negative reviews get a drafted response in your voice that acknowledges the issue and gives the next step. You approve or edit.

Sentiment to signals Recurring complaints across reviews feed the same defect-cluster detection as warranty claims and returns.

Reviews are after-sales signals, not marketing

A review app collects reviews. Eturns asks at the right time, responds in your voice, and turns review sentiment into the same product-quality signals that warranty and returns feed. A recurring sizing complaint across reviews and returns on the same SKU is the same signal — a point-solution would never connect them.

Auto-publish by tier

Free & Starter Q&A auto-publish requires manual review. You stay in control of what appears on your storefront.

Growth and above Q&A auto-publishes at confidence ≥0.80. Anything below escalates to you first.

Related

TrackingWarrantyTickets

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Start using today.

Install

Free tier stays free at 50 orders/month · 14-day trial on every paid plan