After-sales without a support team.
Founder or operator at a $50K–$5M Shopify store. No dedicated support team. After-sales is the second job nobody applied for.
Every return, ticket, and WISMO email lands in your inbox personally. Eturns can do that pass for you — it reads the order, applies your policy, and resolves the safe cases automatically.
Approve in-window returns while you do other work
The same in-window return arrives 40 times a day. Eturns reads the order, checks the window, verifies the reason, and approves with a prepaid label — no human in the loop.
Ask Eturns to approve everything inside policy and hand you only the exceptions.
Return approval
Approve all returns inside the 30-day window with a valid reason. Issue the prepaid label automatically. Escalate anything outside policy, over $200, or with a high-risk customer to me with a prepared plan.
Answer WISMO before it becomes a ticket
A branded tracking page on your domain answers “where is my order” before it becomes an email. When a delivery has an unresolved exception, Eturns surfaces it to you — not to the customer.
Tracking pass
Check all in-transit orders for carrier exceptions. For any order with an unresolved exception, hold the review request and flag the order to me with the carrier status.
Draft replies in your voice
Routine questions get drafted replies in your configured voice, with the order context already attached. Approve, edit, or escalate — never a blank ticket.
Ticket triage
Triage today’s support emails. For routine questions, draft a reply in my brand voice with the order context attached. For anything complex, prepare a resolution plan and escalate to me.
Protect margin without fighting customers
When the math supports it, Eturns proposes an exchange or store credit with a controlled bonus before a refund. Customers get a clear next step; you keep the revenue.
Exchange-first
For eligible returns, offer an exchange or store credit with a 10% bonus before proposing a refund. Only propose a refund when the customer explicitly asks or the item is final-sale.
Questions smb merchants teams ask
No. Eturns handles the routine 60–70% of after-sales cases automatically. The cases that reach you are the ones that genuinely need your judgment — with a prepared plan, not a blank ticket.