Tickets triaged before you see them.
Merchant with a 2–10 person support team. Ticket volume is the operational bottleneck.
WISMO is the first three hours of every morning. Eturns can do that pass for you.
Deflect WISMO before it becomes a ticket
A branded tracking page on your domain answers “where is my order” before it becomes an email.
Tracking pass
Check all in-transit orders for carrier exceptions. For any order with an unresolved exception, hold the review request and flag the order to me with the carrier status.
Triage email with AI
Email is ingested, intent is classified, the order is linked, and a draft reply in your voice is prepared. Approve, edit, or escalate.
Ticket triage
Triage today’s support emails. For routine questions, draft a reply in my brand voice with the order context attached. For anything complex, prepare a resolution plan and escalate to me.
Absorb peak-season volume
Eturns handles the routine surge during peak season so your team focuses on the cases that need empathy and judgment.
Questions support-heavy teams ask
Eturns resolves the underlying issue before it becomes a ticket. For the cases that do need a person, drafts are prepared in your voice with order context attached.