After-sales, handled.

Built for Shopify merchants drowning in returns, WISMO, and warranty — so your customers get answers, not another dashboard.

Sample store

admin.shopify.com/store/sample-store/apps/eturns

Today

Returns flow on your policies — Decisions catches what needs a human.

At a glance

Needs you2Awaiting approval

Decision cases148All time

2 decisions need you

Return over the $200 threshold and a fraud-flagged exchange.

PoliciesDecisionsFulfillRules first, judgment when needed, then logistics.

Returns

Two people, one case

Your customer just bought from you. Now they want A customer packing a return so the request can be fair a fair return, a box they can follow, or a message that You answering the message your customer already sent gets answered. Kitchen table or a team, you still decide. They A customer refreshing a status while you still choose refresh, you choose. Eturns works that stretch with you, so both of you You and your customer both getting on with the day can get on with the day.

After checkout

The hours your customers wait are the hours you work.

A return with no yes. A scan your customer cannot see. A thread with no order on it. You live those as a morning. Your customers live them as a refresh. Same case. Two sides.

Kitchen table or a CX floor — after your customer pays, the pile is the same. The return. The “where is it.” The thread with no order. That pile is one job.

New item arrivesYour customer gets the exchange on a regular delivery. No special trip for you to schedule — whether this is your first swap or your thousandth.

Old item leavesThe return is picked up at the same door. One stop clears both sides of the swap, so founders stop double-tracking and ops queues stop chasing a second pickup.

Who decides

You stay the one who can say no.

Unsure readings wait. Cash over the line waits. You can still change the call. Your customer gets a decision or a hold — never a guess that moved their money.

Only the unsure reach you

If the reading is a guess, your customer’s money does not move — not on your first week, not at brand volume. The case arrives prepared. You keep the morning for judgment.

Confidence gates

Cash over the line waits

You can still change it

Two desks. One case.

You see the queue that still needs a human. Your customer sees the return on your storefront. Same order. Same policy. Your judgment on the hard ones becomes the playbook — they just get the answer. Learn more

What needs my judgment today?

admin.shopify.com/store/sample-store/apps/eturns/decisions

Decisions

Needs you

Updated	Order	Amount	Reason	Module	Priority	Status	Due
2h ago	#10842Over $200 threshold · returnsNeeds you	$219.00	Over $200 threshold — needs you	returns	70	Needs you	2d left	Amount$219.00ReasonOver $200 threshold — needs youPriority70ModulereturnsDue2d left
2h ago	#10839Awaiting photos · returnsWaiting on customer	$84.50	Photo evidence requested	returns	20	Waiting on customer	—	Amount$84.50ReasonPhoto evidence requestedPriority20ModulereturnsDue—
1h ago	#W-331Vision evidence · warrantyNeeds you	$149.00	Vision moderation matched defect	warranty	55	Needs you	2d left	Amount$149.00ReasonVision moderation matched defectPriority55ModulewarrantyDue2d left

Open Decisions →

portal.eturns.app/?shop=sample-store

Sample store

Return #8F2C1A

Active return

In transit

✓Initiated

✓Label Ready

3In Transit

4Received

5Completed

USPS · 9400 1000 0000 1234 · arriving Friday

View return

Store credit $64.50 · +15% credit bonus

Your shop

Hand it the shift. Keep the shop.

You are installing an operator into a live store. Another merchant cannot open this queue. Your customer's name never reaches the model. A fraud flag waits on Decisions — we do not ban a shopper for you. A Shopify retry is not a second refund.

The shop next door cannot open this morning’s cases — or the returns those customers filed. First install or a brand review: the wall is in the database, not a slide.

The after-sale should feel like one person One person handling the whole after-sale at one desk handled it. You keep the judgment. Your customer keeps the evening. Yes or hold, box at the The box at the door — the exchange arrived door, next size The next size, tried on — it fits on the way. We take the rest of the shift.