Replace the stitched-together after-sales stack.
Operations or ecommerce lead at a Shopify Plus merchant doing $10M+. Currently paying for 4–6 after-sales tools that do not share signals.
Loop does not know a customer is a known fraud risk in Gorgias. Yotpo does not know a SKU is generating warranty claims. Eturns runs the same jobs from one decision layer.
Unify the after-sales stack into one operator
Returns, warranty, tickets, reviews, tracking, fraud, and upsell share one agent loop. Cross-module signals are the architectural foundation, not a bolt-on.
Ask Eturns to run the full after-sales pass and hand you only the exceptions.
Full-stack pass
Run the after-sales pass across returns, warranty, tickets, and reviews. Resolve everything inside policy automatically. Escalate anything over $200, any fraud-flagged case, and any defect cluster to me with a prepared plan.
Audit trail on every decision
Every AI decision logs the model, the prompt hash, the context, the tool calls, the dollar amount, and the reasoning trace. 7-year retention. Your compliance team can see what Eturns did and why.
Dedicated CSM + Slack
Plus tier includes a dedicated customer success manager, a Slack channel, quarterly business reviews, and a 99.95% uptime SLA with 1-hour first response.
Custom integrations per contract
Per-contract custom integrations and manual-by-default autonomy with category opt-in for the cases you want automated.
Questions shopify plus teams ask
Plus is sales-led with custom pricing, a dedicated CSM, a Slack channel, custom integrations per contract, SOC 2 attestation access, and a 99.95% uptime SLA.