Warranty decided with evidence.

For claims under $50, vision moderation is non-blocking. For $50 and above, the agent blocks on vision results before deciding. Defect clusters trigger supplier-recovery paths.

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Warranty works the way your best self would — if you had unlimited time.

Vision-blocking gate $50+ claims wait for vision moderation. Sub-$50 claims proceed without blocking — the 8-second timeout keeps small claims fast.

Defect clusters Three similar claims on one SKU in 30 days raises a cluster alert and a supplier-recovery path instead of another refund.

Keep-unit options On lower tiers, customers keep the original unit — no return label, no shipping cost, faster resolution.

A warranty claim is a product-quality signal

A point-solution processes the claim. Eturns asks whether this is the third claim on this SKU this month, whether the photo matches the reported defect, and whether a supplier recovery is available. The same defect cluster that suppresses bad upsells and informs the product page is the one that turns a refund into a recoverable cost.

Recovery path by tier

Free & Starter Customer keeps the original unit. No return label generated. Fastest, lowest-cost resolution.

Growth Return label generated for the original unit when the claim is approved.

Scale & Plus Carrier-coordinated pickup for the original unit. Plus tier gets a real-time priority queue for vision moderation.

Related

ReturnsReviewsFraud

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Free tier stays free at 50 orders/month · 14-day trial on every paid plan