Today, Decisions, Impact and Policies

Today

Today is where Eturns opens. It tells you, in one screen, whether anything needs you.

• The setup guide, until your store is fully set up. See Your first day.
• Needs your eye — alerts that want a person: a customer ticket close to or past its target, or customers reporting the same problem with one product.
• How many decisions are waiting for you, with a link straight into them.
• A short view of the last seven days of after-sales work, with the full history on Impact.

Decisions

Decisions is the queue of cases that need a person. Everything Eturns handles on its own stays out of the way; what reaches you arrives with the evidence and a recommendation.

• Needs you, Waiting and All open split the queue. Waiting holds cases where Eturns asked the customer for more, such as a photo.
• Filter by module: Returns, Warranty, Tickets, Reviews, Tracking or Offers.
• Open a case to see its story, context and evidence, the Options Eturns weighed, and Why Eturns chose this.
• Act with Approve, Modify, Request evidence or Decline. Anything that moves money asks you to confirm the amount first, and a short Undo window follows.
• On an approved return, Attach a return label if you made the label yourself. See Return labels.
• Waiting for inspection lists returns that reached you. Mark each one Restock, Damaged or Discard and Eturns finishes the refund, credit or exchange.
• Export decisions downloads the last 90 days as a spreadsheet, with no customer contact details.

Impact

Impact shows what Eturns did for you, and how closely its decisions match yours.

• Fit — do auto decisions match what you would do? The tiles appear after about five scored return decisions.
• Ticket targets — the share of your customers’ tickets answered and resolved within your plan’s targets over the last 30 days.
• Sync health — whether every Shopify update reached Eturns. If some didn’t finish, plans that include replay can send them again from here.
• Where you intervene — the reasons cases most often reach you.

Policies

Policies holds the rules Eturns follows, in three areas: Who decides, How returns run and What customers see. One Save policies button saves all three.

When you save, you see “Policies published. New cases use this version.” Each case keeps the version it was decided under, and shows it on the case. Policies: who decides, your limit, autonomy covers every setting.

Plan & billing and Get help

Billing and support sit outside the four tabs, in a line at the bottom of Today and Policies: “You’re on {your plan}. Plan & billing → · Get help”.

Plan & billing is covered in Plans & billing. Get help sends a message to the Eturns team — see Support.