Recovery offers
The one product Eturns offers right after checkout: how shoppers accept it, how to turn on one-click, and the discount you choose.
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How the offer appears
Right after checkout, Eturns can offer your shopper one more product from your catalog — one they didn’t just buy, chosen from what they did buy. How they accept it depends on your plan:
| Plan | What you get |
|---|---|
| Free | Checkout link |
| Starter | Checkout link |
| Growth | One-click |
| Scale | One-click |
| Brand | One-click |
- Checkout link — the offer shows on the thank-you page, through the Eturns Thank You upsell block, and opens as a new checkout.
- One-click Beta — the offer shows on its own page between payment and the thank-you page. The shopper sees the product, its price, and the subtotal, shipping, taxes and total. One tap on “Pay now” adds it to the order they just placed and charges the same payment method. “Decline this offer” takes them straight on to their confirmation.
When the product comes in sizes or colours, the shopper picks one from Choose an option before paying. Only variants that are in stock are listed, and the first one is shown until they choose another.
Turn on one-click
One-click offers need Eturns to be your post-purchase page in Shopify:
Shopify adminSettingsCheckoutPost-purchase pageEturns
Policies → What customers see then shows “Eturns is your post-purchase page.” Until you choose Eturns there, offers open as a checkout link instead.
- Choose the discount in Policies → What customers see → Discount on the after-checkout offer: no discount, or a set percentage off.
- Choose Save policies.
If the offer still doesn’t show, see Troubleshooting.
When Eturns holds an offer back
Eturns shows no offer rather than a poor one. If several customers have reported the same problem with a product, offers for it pause until you look into it. The price and discount are fixed when the offer is made, so they can’t be changed in the shopper’s browser.
Still stuck? Email contact@eturns.app.