One place instead of four apps.
Right now a return might start in one app, the customer’s email lands in another, and the tracking lives in a third. None of them talk to each other, so you end up copying and pasting between them. Eturns handles the whole thing in one place.
The return
Return #10842 · $219.00 · Fit
- Returns app
- They collect the return.
- Helpdesk
- They keep the conversation organized.
- Tracking app
- They show where the parcel is.
- Eturns
- Eturns works out the fair answer.
Three apps each hold a piece of the return. Eturns holds all of it, and the answer.
Four apps, four bills, and you in the middle.
Many growing shops pay for a returns app, a helpdesk, a tracking app and a reviews app. None of them know what the others know, so you end up carrying the story between them. Eturns brings those jobs into one place.
You don’t have to switch off your other apps on day one. Every store starts in copilot, so no refund or exchange goes out until you approve.
Here’s the catch with separate apps: your returns app doesn’t know your customer already emailed your helpdesk twice about a damaged box. Your reviews app can’t see the same fault coming back under warranty. Eturns keeps it all on one request, so every job sees the whole story.
| Eturns | Separate apps | |
|---|---|---|
| Settles the request, not just passes it on | Yes | Usually no |
| Every job sees what the others know | Built in | Only if you connect them |
| Acts on its own, within your rules | Only when it’s sure, and under your approval limit | Fixed rules, or you in the inbox |
| Decision trail on every decision | Written down and kept for 7 years | Depends on the app |
| Apps to log into and pay for | One | One for each job |
- We don’t list other apps’ prices here, because they change. Grab last month’s invoices, type them into the worksheet below, and see your own number.
More than a returns form: a fair answer.
Returns apps take the request and handle the shipping side. Eturns also reads the reason and the photos, then gets an answer ready: approve it, offer an exchange, ask for a photo, or bring it to you.
If your customers already like your returns page, ask yourself one question: does it decide anything without you? With Eturns, every return gets a real decision, and the reason is written down.
They collect the return.Eturns works out the fair answer.
| Eturns | Returns apps | |
|---|---|---|
| A page where customers start a return | Yes. Labels come from Shopify Shipping or your shipping app | Yes |
| Approves on its own, within your rules | Yes, when it’s sure and under your limit | Only with rules you set up |
| Warranty, support emails and reviews on the same request | Yes | No |
| Spots warning signs without blocking anyone | Yes | Varies |
- The fair test is your own return volume, and whether a person still has to approve every return that’s inside your window.
Solve the problem before it becomes another email.
A helpdesk keeps your inbox tidy, but you still have to do what each email asks. Eturns gets that part ready: the refund, the exchange, the tracking answer, the warranty claim.
Plenty of shops keep a helpdesk for questions that aren’t about an order. Eturns is for the other pile: the emails that are really a decision about an order, waiting to be made.
They keep the conversation organized.Eturns settles what it’s about, before it becomes another email.
| Eturns | Helpdesks | |
|---|---|---|
| Inbox and saved replies | Replies drafted with the order attached | Core product |
| Actually issues the refund or exchange | Yes, within your limits | Usually through other apps |
| Tracking answers on a page in your brand | Yes (in beta) | A separate app |
| Sees warning signs and warranty history | Yes | Only through add-ons |
- Eturns isn’t trying to take over every conversation with your customers. It closes the ones your return rules already have an answer for.
When a parcel runs late, everything else adjusts.
Tracking apps answer “where’s my order?” Eturns answers it too, and brings you any parcel that fails delivery or stays stuck.
If tracking is the only job you need help with, a dedicated tracking app may be all you need. Eturns has its own tracking page (in beta) so that tracking, reviews and returns all know the same thing about every parcel.
They show where the parcel is.Eturns notices when it’s stuck and does something about it.
| Eturns | Tracking apps | |
|---|---|---|
| A tracking page in your brand | Yes (in beta) | Yes |
| Pauses review requests when a parcel is in trouble | Yes | Rarely |
| Shares one history with your returns | Yes | No |
- Tracking and fraud checks are the same on every Eturns plan. We don’t weaken them on Free.
Where a specialist tool still wins
An honest list. If one of these is your whole problem, keep the app you have.
- Returns app
- Routing returns across many warehouses, with carrier deals you’ve already tuned.
- Helpdesk
- Conversations that aren’t about an order: questions before someone buys, wholesale, press.
- Tracking app
- Detailed carrier reports across hundreds of delivery routes, when tracking is the only job you need help with.
- Reviews app
- Sharing your reviews out to other sites and networks, and the star ratings that show up in search results.
What your apps cost you now
Type in what you pay each month for each app. We don’t publish other apps’ prices, because they change, and your invoice is the number that counts.
Difference
Type at least one amount to see your total.
Your numbers stay in your browser. Nothing is sent.