Install Eturns
Install Eturns on your Shopify store, see every permission it asks for in plain words, and know what happens in the first minutes.
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Install from Shopify
Eturns installs through Shopify. The link below opens your Shopify admin, shows you what Eturns asks for, and adds it to the store you are signed in to. The Shopify App Store listing is not live yet, so use this link rather than searching the App Store.
- Sign in to your Shopify admin as the store owner, or as staff who can install apps.
- Open Install Eturns.
- Read the access list Shopify shows you, then choose Install.
- Eturns opens inside your admin on Today.
You start on Free: 50 orders and 50 decisions a month, with no card. You can change plans later from inside Eturns — see Plans & billing.
What Eturns can access
Eturns asks Shopify for 16 permissions. Each one is listed below with what Eturns uses it for.
Orders
- See orders, payments, fulfilments and refund history
read_orders - Add timeline notes and Eturns fields to an order
write_orders - Create exchange and warranty orders, and price-difference invoices
write_draft_orders
Returns
- See returns you open in Shopify
read_returns - Open, approve, decline and process returns
write_returns
Customers
- See the customer on a case: email, order history, store-credit balance
read_customers
Products
- See products, variants, prices, SKUs and images
read_products
Fulfilment
- Get fulfilment and tracking updates
read_fulfillments - Send fulfilment requests to a fulfilment service you connected
write_third_party_fulfillment_orders - See your locations
read_locations
Store credit and gift cards
- Issue store credit
write_store_credit_account_transactions - Issue a gift card when store credit is not available
write_gift_cards
Storefront
- Read your theme’s logo and brand colour settings (read only)
read_themes - Use your logo from Shopify in emails and the portal
read_files
Reports
- Read your store’s sales numbers for the store pulse on Today
read_reports - Mark Eturns events on your Shopify analytics timeline
write_analytics_annotations
Eturns does not ask for review, discount or marketing permissions, and it does not ask to change your customers’ records.
What happens on install
Eturns imports your recent orders — up to the last 90 days — so it can learn what your customers usually spend and set your approval limit.
Each store gets its own approval limit, set from its own orders: Eturns looks at your last 90 days and sets the cash limit where 75% of your orders fall at or below — between $50 and $2,000 (the Free plan stays at $50). Until you have 30 orders it starts at $150. Anything above your limit waits for you. Type your own number anytime and it stays yours — Eturns will only suggest changes.
You start with You approve each case selected, so nothing moves money until you say so. Every case Eturns prepares waits for you in Decisions until you choose to give it more room. How to do that is on Policies: who decides.
On Today you’ll find the setup guide, Hand Eturns the shift. It has four steps; Your first day walks through each one.
Opening Eturns later
Eturns lives inside your Shopify admin. To open it:
Shopify adminAppsEturns
There is no separate Eturns login and no second inbox to check. This website is for learning about Eturns; your cases, policies and billing all live in the app.
When Shopify asks you to approve new access
Sometimes an Eturns update needs a permission it did not have before. Shopify then asks the store owner to approve the change the next time Eturns is opened. Open Eturns once in your admin and approve it — that is all it takes.
If something looks stuck after an update, see “Eturns needs new permissions”.
Still stuck? Email contact@eturns.app.