Whatever your size, the same emails pile up.
Maybe it’s just you, answering returns at the kitchen table. Maybe you have a small team and a queue that never clears. Maybe you’re a bigger brand paying for apps that don’t talk to each other. Here’s how Eturns helps each of you.
Order
Return #10842 · $219.00 · Fit
Customer · 3 orders · first return
- Photos2 photos
- Policy v12locked on arrival
- Options Eturns weighedto weigh
Read in this order, before anything is decided
What Eturns reads
- Items
- 1 of 2 · ordered Monday
- Window
- 30 days · 28 left
- Reason
- Fit · wants one size up
- History
- 3 orders · no prior return
- Return #10842 · $219.00 · Fit02:14 arrived · 02:15 settledHandled for you
- Return #10851 · $640.00 · Damaged06:48 arrived · 09:40 settledNeeds you
- Warranty #W-331 · $149.00 · Damaged13:05 arrived · 16:10 settledNeeds you
- Sample case · sample numbers
Just you
When you’re the whole support team.
You’re the founder, the packer and the person answering every email. Eturns gets the everyday returns and questions ready by your rules, so only what truly needs you reaches you.
When there’s no support team, every return, tracking question and “any update?” email lands in your own inbox, often late at night. Answering them is the second job you never applied for.
Eturns can take that first pass for you. It reads the order, checks your rules and gets the simple ones ready. Once you’re happy, you can let it settle those on its own.
Everyday returns, approved while you get on with your day
The same simple return can arrive dozens of times a day: the right order, inside the window, a fair reason. Once you let it, Eturns checks all of that and approves the return in Shopify for you. The label comes from Shopify Shipping or your shipping app, or one you attach in Eturns, and Eturns sends it to your customer.
Ask Eturns to approve everything that fits your rules and bring you only the odd ones out.
You ask · Approve returns
Approve every return that’s inside the 30-day window and has a fair reason. Send the customer their return label as soon as it arrives. Bring me anything outside my rules, over my approval limit, or from a customer who looks risky, with a plan ready.
Decisions shows
Answer “where’s my order?” before anyone has to ask
Your customer can follow their parcel on a tracking page in your brand (in beta), so “where’s my order?” is answered before it becomes an email. If a delivery fails, it comes to you straight away. If a parcel sits still for five days, it’s flagged, and it comes to you if it’s still stuck two weeks later. A parcel going back to the sender isn’t followed up.
You ask · Check parcels
Check every order that’s on its way for delivery problems. If a parcel is stuck or has a problem, bring the order to me with the carrier’s latest update.
Decisions shows
Replies that sound like you
Everyday questions get a reply drafted in your shop’s voice, with the order already pulled up. Send it as it is, change it, or write your own. You never start from a blank box.
You ask · Sort today’s emails
Go through today’s support emails. For everyday questions, draft a reply in my shop’s voice. Bring me refund questions, complaints and anything tricky.
Decisions shows
Keep the sale without a fight
When it makes sense, Eturns offers an exchange or store credit, with a bonus you set, before a refund. Your customer gets a clear next step, and you keep the sale.
You ask · Exchange first
For returns that qualify, offer an exchange or store credit with a 10% bonus before suggesting a refund. Only suggest a refund if the customer asks for one or the item was final sale.
Decisions shows
Busy queues
Two piles every morning, and a team to share them.
One pile is returns waiting for a yes; the other is “where’s my order?” emails. Eturns gets the simple returns ready, shows customers their parcel on a page in your brand (in beta) and drafts replies for the rest, so your team’s time goes where a person is needed.
If a lot of what you sell comes back, as it often does with clothes, shoes and electronics, returns can cost more than anything else after the sale.
If a small team answers your support emails, the inbox is probably what slows everyone down.
On a busy day, you might approve the same simple return dozens of times. Eturns can take that off your hands.
Simple returns, approved for you
When a return is inside your window, the photos check out and nothing looks off, Eturns can approve it in Shopify for you once you’ve turned that on. The label comes from the shipping you already use, and your customer gets it by email as soon as it arrives.
You ask · Approve returns
Approve every return that’s inside the 30-day window and has a fair reason. Send the customer their return label as soon as it arrives. Bring me anything outside my rules, over my approval limit, or from a customer who looks risky, with a plan ready.
Decisions shows
An exchange offered before a refund
When it makes sense, Eturns offers an exchange or store credit, with a bonus you set, before it suggests a refund.
You ask · Exchange first
For returns that qualify, offer an exchange or store credit with a 10% bonus before suggesting a refund. Only suggest a refund if the customer asks for one or the item was final sale.
Decisions shows
Warning signs, never an automatic block
Eturns notices when someone returns often, returns very quickly, or has a history of chargebacks. Those returns wait for you, with a plan ready. Eturns never blocks a customer on its own.
Answer “where’s my order?” before it reaches your inbox
Your customer can check a tracking page in your brand (in beta) any time, so “where’s my order?” is answered before it becomes an email.
You ask · Check parcels
Check every order that’s on its way for delivery problems. If a parcel is stuck or has a problem, bring the order to me with the carrier’s latest update.
Decisions shows
Support emails sorted before you open them
Each email you forward is read and labeled with what your customer wants. Simple questions get a reply drafted in your voice. Refund questions, complaints and upset emails come to you without one. Your team sends each reply.
You ask · Sort today’s emails
Go through today’s support emails. For everyday questions, draft a reply in my shop’s voice. Bring me refund questions, complaints and anything tricky.
Decisions shows
Bigger brands
When your apps don’t talk to each other.
Bigger brands often pay for a returns app, a helpdesk, a reviews app and a tracking app, and none of them share what they know. Eturns does all of those jobs in one place, so nothing falls between them.
If you run operations at a Shopify Plus brand, you may be paying for several after-sales apps and still copying details from one to the next.
Your returns app has no idea your helpdesk already flagged this customer. Your helpdesk can’t see that the parcel is stuck.
If you sell electronics or appliances, warranty claims come often, and many of them come down to your supplier’s quality.
One app doing the work of four
Returns, warranty claims, support emails, reviews, tracking, risk checks and thank-you offers run side by side, so a return already knows about last week’s angry email. It was built that way from day one.
Ask Eturns to work through everything and bring you only what needs a person.
You ask · Work through everything
Go through returns, warranty claims, support emails and reviews. Settle everything that fits my rules. Bring me anything over my approval limit, anything that looks risky, and any fault that keeps repeating, with a plan ready.
Decisions shows
Decision trail: every decision, written down
For every decision, Eturns writes down what it looked at, the choices it considered, what it did, how much money moved and why. It’s kept for 7 years, so when finance or compliance asks “why did we refund this?”, you have the answer.
Your team in charge, reason by reason
On Brand, your team inspects returns and makes the decisions by default. You choose which return reasons Eturns can handle on its own. Brand support is by email, and we aim to reply within 4 business hours, Monday to Friday, 09:00–18:00 Singapore time (UTC+8). A written support SLA is coming soon.
Notice when the same fault repeats
When the same fault keeps coming back on one product, Eturns warns you on Today, so you can take it up with your supplier.
You ask · Spot repeat faults
Look at this month’s warranty claims. If the same fault keeps coming back on one product, warn me so I can take it up with the supplier.
Decisions shows
Questions you might have
No. Eturns handles the everyday returns and questions by your rules. What reaches you is what really needs you, with a plan already written, never a blank email.