After-sales without a support team.
You are the founder, the operator, and the support queue. Eturns handles routine cases within policy so the ones that reach you are the ones that actually need your judgment.
Founder or operator at a $50K–$5M Shopify store. No dedicated support team. After-sales is the second job nobody applied for.
Every return, ticket, and WISMO email lands in your inbox personally. Eturns can do that pass for you — it reads the order, applies your policy, and resolves the safe cases automatically.
Approve in-window returns while you do other work
The same in-window return arrives 40 times a day. Eturns reads the order, checks the window, verifies the reason, and approves with a prepaid label — no human in the loop.
Ask Eturns to approve everything inside policy and hand you only the exceptions.
Return approval
Approve all returns inside the 30-day window with a valid reason. Issue the prepaid label automatically. Escalate anything outside policy, over $200, or with a high-risk customer to me with a prepared plan.
Answer WISMO before it becomes a ticket
A branded tracking page on your domain answers “where is my order” before it becomes an email. When a delivery has an unresolved exception, Eturns surfaces it to you — not to the customer.
Tracking pass
Check all in-transit orders for carrier exceptions. For any order with an unresolved exception, hold the review request and flag the order to me with the carrier status.
Draft replies in your voice
Routine questions get drafted replies in your configured voice, with the order context already attached. Approve, edit, or escalate — never a blank ticket.
Ticket triage
Triage today’s support emails. For routine questions, draft a reply in my brand voice with the order context attached. For anything complex, prepare a resolution plan and escalate to me.
Protect margin without fighting customers
When the math supports it, Eturns proposes an exchange or store credit with a controlled bonus before a refund. Customers get a clear next step; you keep the revenue.
Exchange-first
For eligible returns, offer an exchange or store credit with a 10% bonus before proposing a refund. Only propose a refund when the customer explicitly asks or the item is final-sale.
The second shift is one queue.
Returns and WISMO are the same morning. Eturns decides the in-window cases, answers tracking on your domain, and drafts the rest — so the queue is a set of judgments, not two inboxes.
Apparel, footwear, or electronics merchant with a high return rate (20%+). Returns are the biggest after-sales cost center.
Merchant with a 2–10 person support team. Ticket volume is the operational bottleneck.
You approve the same in-window return 40 times a day. Eturns can do that pass for you.
Approve in-window returns automatically
Inside the policy window, with clean evidence and a low-risk customer, Eturns approves and issues the label without you.
Return approval
Approve all returns inside the 30-day window with a valid reason. Issue the prepaid label automatically. Escalate anything outside policy, over $200, or with a high-risk customer to me with a prepared plan.
Exchange-first margin protection
When the math supports it, Eturns proposes an exchange or store credit with a controlled bonus before a refund.
Exchange-first
For eligible returns, offer an exchange or store credit with a 10% bonus before proposing a refund. Only propose a refund when the customer explicitly asks or the item is final-sale.
Fraud signals, never auto-block
Return frequency, velocity, and chargeback history raise a risk score. High-risk cases go to merchant review with a prepared plan. Customers are never auto-blocked.
Deflect WISMO before it becomes a ticket
A branded tracking page on your domain answers “where is my order” before it becomes an email.
Tracking pass
Check all in-transit orders for carrier exceptions. For any order with an unresolved exception, hold the review request and flag the order to me with the carrier status.
Triage email with AI
Email is ingested, intent is classified, the order is linked, and a draft reply in your voice is prepared. Approve, edit, or escalate.
Ticket triage
Triage today’s support emails. For routine questions, draft a reply in my brand voice with the order context attached. For anything complex, prepare a resolution plan and escalate to me.
Replace the stitched-together after-sales stack.
A Shopify Plus merchant often pays separately for returns, helpdesk, reviews, and tracking — tools that do not share signals. Eturns unifies the same jobs into one operator.
Operations or ecommerce lead at a Shopify Plus merchant doing $10M+. Currently paying for 4–6 after-sales tools that do not share signals.
Loop does not know a customer is a known fraud risk in Gorgias. Yotpo does not know a SKU is generating warranty claims. Eturns runs the same jobs from one decision layer.
Electronics, appliances, or durable-goods merchant. Warranty claims are frequent and tied to supplier quality.
Unify the after-sales stack into one operator
Returns, warranty, tickets, reviews, tracking, fraud, and upsell share one agent loop. Cross-module signals are the architectural foundation, not a bolt-on.
Ask Eturns to run the full after-sales pass and hand you only the exceptions.
Full-stack pass
Run the after-sales pass across returns, warranty, tickets, and reviews. Resolve everything inside policy automatically. Escalate anything over $200, any fraud-flagged case, and any defect cluster to me with a prepared plan.
Audit trail on every decision
Every AI decision logs the model, the prompt hash, the context, the tool calls, the dollar amount, and the reasoning trace. 7-year retention. Your compliance team can see what Eturns did and why.
Dedicated CSM + Slack
Plus tier includes a dedicated customer success manager, a Slack channel, quarterly business reviews, and a 99.95% uptime SLA with 1-hour first response.
Detect defect clusters
Three similar claims on one SKU in 30 days raises a cluster alert and a supplier-recovery path instead of another refund.
Cluster scan
Scan warranty claims for the last 30 days. For any SKU with three or more similar claims, raise a cluster alert and prepare a supplier-recovery request for my review.
Questions teams ask
No. Eturns handles routine after-sales cases within policy. The cases that reach you are the ones that need your judgment — with a prepared plan, not a blank ticket.