Most Shopify return policies are written for a lawyer and a theme page. They aren’t written for the person who has to apply them forty times a day. If you want those decisions made while you sleep, the policy has to be practical: a window, a set of reasons, what photos are needed, who pays for the label, and what happens above a dollar amount.
Write the rules you would use yourself
- Return window in days. It counts from the day the order is fulfilled, or from the order date while it isn’t fully fulfilled yet.
- Reasons you’re happy to approve straight away, and reasons that always need a person.
- Which photos you need, and what happens if they never arrive.
- Who pays for the label, and when you offer exchange or store credit first.
- A cash limit. Eturns sets it from your own orders; anything above waits for you, and a number you type is always yours.
Don’t promise a percentage
A policy can’t promise that refunds will drop by a set percentage. What it can do is make the same request get the same answer every time. That’s the job: consistency, a decision trail, and a customer who isn’t left waiting on your inbox.
Eturns uses your rules as they stood when the request arrived, so a change you make tonight never rewrites this morning’s answer.