Choosing a Shopify returns app (as of October 2026)
Which returns app should a Shopify store pick?
It depends on the job. If you need a returns portal with labels and exchange flows, dedicated returns apps on the Shopify App Store are built for that, and several list per-return charges above an included amount on paid plans. If you also answer tracking emails, warranty claims and support tickets, Eturns covers those jobs in one app: it checks each request against your policies, acting once you let it. It's free up to 50 orders a month, then from $29, and no plan charges extra for going over its cap. Prices checked 20 Oct 2026.
Eturns is an AI after-sales app for Shopify. It reads each return, warranty claim, tracking question and support email against your policies and acts within your rules, once you let it. Emailed questions wait for your approval.
Comparison table
| Question | Dedicated returns apps on the Shopify App Store (as of 20 Oct 2026) | Eturns (as of 20 Oct 2026) |
|---|---|---|
| Can I start for free? | Several list a free plan or are free to install; some list a free trial on paid plans | Free up to 50 orders a month; the Free plan is the trial |
| What happens above the included amount? | Several list per-return or per-request charges above an included amount on some paid plans; some list none | No plan charges extra for going over its cap; new requests wait in Decisions until the month resets or you upgrade |
| Return labels | Several list return labels on their listings | Doesn't buy labels; the label or pickup comes from Shopify Shipping, your shipping app, or a label you attach |
| Exchanges | Several list exchange features | Offers exchange or store credit before a refund, on every plan |
| Warranty claims, tracking questions, support tickets | Not compared here (varies by app) | Handled in the same app; tracking page in beta; warranty claims need at least 2 photos and a description |
| Approval | Not compared here | Starts in copilot; acts within your rules once you let it |
FAQ
What is the best returns app for Shopify?
It depends on the job. Dedicated returns apps on the Shopify App Store focus on the return flow: several list return labels and exchange features. If you also handle tracking emails, warranty claims and support tickets, Eturns covers those in the same app and works within your rules, once you let it; emailed questions wait for your approval.
Can I start on a Shopify returns app for free?
Often, yes. As of 20 Oct 2026, several dedicated returns apps on the Shopify App Store list a free plan or are free to install, and some list a free trial on paid plans. Check what the free option includes and what it charges per return. Eturns is free up to 50 orders a month, with no trial clock: the Free plan is the trial.
Do Shopify returns apps charge per return?
Some plans do. As of 20 Oct 2026, several dedicated returns apps on the Shopify App Store list a per-return or per-request charge above an included monthly amount on some paid plans, and some list none. Check the unit (returns or requests) on each listing. No Eturns plan charges extra for going over its cap; new requests wait in Decisions until the month resets or you upgrade.
Does Eturns create return labels?
No. Eturns opens the return in Shopify; the label or pickup comes from Shopify Shipping, your shipping app, or a label you attach.
Can Eturns refund a customer without me?
Not at first. Every store starts in copilot, so no refund or exchange goes out until you approve. Once you let it, it acts within your rules only when it's at least 85% sure (on a new store) and under your approval limit. Refund questions that arrive by email get no auto-drafted answer.
Does Eturns replace a helpdesk or tracking app?
It handles support tickets and tracking questions about orders, and its tracking page is in beta. Keep a helpdesk for conversations not about an order; keep a dedicated tracking app if you need detailed carrier reports across many routes.
Is Eturns on the Shopify App Store?
Not yet, as of 20 Oct 2026. It installs through Shopify managed install.