Policies
Eturns treats compliance as an operational substrate, not a marketing checkbox. These pages document the real controls.
Terms of Service
These Terms of Service ("Terms") apply when you use Eturns, the AI after-sales operator for Shopify made by Eturns Inc. ("Eturns," "we," "us," or "our"). Eturns includes the merchant admin app, the customer portal, storefront blocks, the AI agent, and the paid or free plans. We call all of that the "Services."
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Privacy Policy
Eturns Inc. ("Eturns," "we," "us," or "our") makes Eturns, the AI after-sales operator for Shopify. Eturns resolves returns, exchanges, refunds, warranty claims, tracking questions, support tickets, reviews, fraud checks, and recovery offers on behalf of Shopify merchants, within the policies each merchant configures.
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Subprocessors
Eturns uses the following subprocessors to provide the Services. We disclose them publicly so merchants and customers can review where data is processed before they install Eturns.
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Security
Eturns is an AI agent that takes after-sales decisions on a merchant’s behalf. Security is the load-bearing dependency for that autonomy — if merchants cannot trust what the agent is doing, they will not let it act. This page summarizes the controls we have implemented.
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Compliance
Eturns treats compliance as an operational substrate, not a marketing checkbox. This page summarizes our posture across GDPR, CCPA, the Indian DPDP Act, and the Shopify App Store privacy requirements.
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India Grievance Officer
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, Eturns Inc. has appointed a Grievance Officer to address concerns of Indian data principals regarding the processing of their personal data.
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After-sales, handled.
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Install from the Shopify App Store. Write your policies once. Eturns applies them to every case.