Every feature your Shopify store needs for returns

Eturns is the AI-powered Shopify returns app that handles returns, exchanges, and refunds autonomously. Here's everything it does for your store.

AI Chat Widget

Instant customer support, zero wait times

An intelligent chatbot embedded on your storefront that handles return, exchange, and refund requests automatically. Customers get instant responses instead of waiting 24-48 hours for email support.

Verifies orders by connecting directly to Shopify's API
Checks return eligibility against your store's policies in real-time
Suggests exchanges or store credit before defaulting to refunds
Processes straightforward requests without human intervention
Escalates complex or ambiguous cases to your team with full context

90%+reduction in response time

Smart Policy Engine

Your rules, enforced automatically

Configure your return and exchange policies once, and the AI enforces them consistently across every customer interaction. No more manual policy checking or inconsistent decisions.

Return window enforcement (30-day, 60-day, custom)
Sale item and final-sale exclusions
Category-specific rules (e.g., no underwear returns)
Condition-based eligibility (tags, price thresholds, order age)
Custom rules engine for complex business logic

100%policy compliance rate

Revenue Retention

Turn refund requests into retained revenue

When a customer asks for a refund, the AI strategically suggests store credit with a bonus or alternative products before processing a refund. This alone reduces refund rates by 40-70% for most stores.

Store credit offers with configurable bonus percentages
Smart exchange suggestions based on inventory and customer preferences
Alternative product recommendations using real-time stock data
Configurable incentives per product category or order value
Revenue retention analytics with per-interaction tracking

40-70%reduction in refund rates

Merchant Dashboard

Complete visibility into every request

View, approve, and manage all return, exchange, and refund requests from a single dashboard inside your Shopify admin. Monitor AI conversations, track resolution times, and identify trends.

Real-time request feed with status filtering
Conversation transcripts for every AI interaction
Revenue retention metrics and store credit tracking
AI usage analytics (conversations, tokens, cost)
Escalation queue for human-required cases

2 minaverage resolution time

Zero-Config Setup

Live in under 5 minutes

Install the app, and the AI reads your Shopify store's products, inventory, and policies to configure itself automatically. No training data, no prompt engineering, no complex setup wizards.

Automatic product catalog sync on install
Real-time inventory level monitoring via webhooks
Policy extraction from your existing Shopify settings
Automatic updates when you add products or change policies
Works immediately with no manual configuration required

<5 mintime to go live

Shopify-Native Integration

Built for the Shopify ecosystem

Eturns is built specifically for Shopify using the latest 2026-01 API. It reads your products, processes orders, checks inventory, and creates returns through Shopify's native systems.

Shopify App Bridge integration for seamless admin experience
Order and product data via Shopify GraphQL API
Real-time inventory sync via Shopify webhooks
Native return creation through Shopify's returns API
Shopify billing integration with usage-based pricing

2026-01latest Shopify API

Half-Credit Billing

Half the charge when customers walk away

If a customer starts a return conversation but doesn't finish it, you're only charged half a credit instead of a full one. Abandoned chats cost 50% less — automatically. Plus, when you hit your plan limit, we let one more customer through for free as a goodwill gesture.

Abandoned conversations auto-detected and billed at 0.5 credits
One free goodwill conversation when you hit your plan limit
Shopify Flow triggers to recover abandoned customers via email
Real-time credit usage tracking on your dashboard
Credit savings displayed in your analytics reports

50%savings on incomplete chats

Ready to automate your Shopify returns?

Install Eturns free and the AI configures itself from your store in under 5 minutes. No credit card required.

Install Free on Shopify View Pricing

Frequently asked questions

How does the AI chatbot handle returns?

The AI chatbot connects directly to your Shopify store's API to verify orders, check return eligibility against your configured policies, suggest exchanges or store credit before refunds, and process straightforward requests automatically — all through natural conversation, no forms required.

Does Eturns work with my existing Shopify setup?

Yes. Eturns is built on the Shopify 2026-01 API and reads your existing products, inventory, and order data. It installs as a Shopify app and works through App Bridge in your admin panel. No changes to your theme or existing workflows are needed.

Can I customize what the AI says to customers?

On the Pro plan and above, you can add custom AI instructions that shape the chatbot's tone, priorities, and behavior. On all plans, you configure your return policies and the AI enforces them consistently.

What happens when the AI can't handle a request?

The AI automatically escalates complex, ambiguous, or out-of-policy requests to your team with full conversation context. Your team can review the transcript, see what the customer asked, and pick up exactly where the AI left off.

How does the smart policy engine work?

You configure your rules once — return windows, product conditions, sale item exclusions, category-specific rules — and the AI enforces them on every request. The engine supports custom rules for complex logic like tag-based eligibility, price thresholds, and seasonal return windows.

How does Eturns reduce refund rates by 40-70%?

When a customer requests a refund, the AI strategically offers store credit with a configurable bonus percentage and suggests exchange alternatives based on real-time inventory. Most customers prefer an immediate store credit bonus or a better-fitting product over waiting for a refund to process.

How does half-credit billing work?

If a customer starts a return conversation but leaves before completing it, Eturns automatically detects the abandoned chat after 30 minutes and charges you only 0.5 credits instead of a full credit. You can also set up Shopify Flow automations to send recovery emails to those customers. And when you hit your plan's conversation limit, we let one more customer through for free as a goodwill gesture — included on every plan at no extra cost.