# India Grievance Officer Version 1.2 · Last updated 9 Nov 2026 · Source: https://eturns.app/policy/india-grievance/ Under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, Eturns Inc. has appointed a Grievance Officer to address concerns of Indian data principals regarding the processing of their personal data. ## Grievance Officer Shubham, Founder, Eturns Inc. Email: contact@eturns.app Designation: Grievance Officer, Eturns Inc. ## How to file a grievance - Email the Grievance Officer with "DPDP Grievance" in the subject line. - Include your name, the store you interacted with, and a description of your concern. - We will acknowledge receipt within 24 hours. - A substantive response will be provided within 30 days, or within the timeline required by the DPDP Act, whichever is shorter. ## Scope This Grievance Officer handles concerns from Indian data principals regarding the processing of personal data by Eturns as a Data Processor for after-sales processing on behalf of Shopify merchants (and as a Data Fiduciary for Eturns merchant account and direct inquiry records). For all other support, contact contact@eturns.app.