# How Eturns handles a return How does a return or warranty claim move through Eturns? Eturns is an AI after-sales app for Shopify. It reads each return, warranty claim, tracking question and support email against your policies, gets the answer ready, and acts within your rules, once you let it. Start free on your real store, up to 50 orders a month. - Order - The customer starts a return or a warranty claim in the shopper portal, with photos. - Eturns reads the order, the photos, and your policy version. - It prepares options, each with a confidence. - At least 85% sure (on a new store), and under your approval limit? - Yes: a refund, an exchange, store credit, or a request for another photo. - No: Needs you. - The decision trail is written and kept for 7 years. Every store starts in copilot. Eturns acts within your rules, once you let it. No money moves until you approve. Instant answers happen only in the shopper portal. Emailed questions wait for your approval, and a refund question gets no drafted reply. A warranty claim needs at least 2 photos and a description of 10 to 2,000 characters. The app and the shopper portal ship in English and Hindi only. - Install from Shopify. The install runs inside Shopify. - Your first day: Returns on your store; Choose who decides; Set portal journeys & emails; Handle your first case. - Free up to 50 orders a month on your real orders. - Every store starts in copilot. Eturns acts within your rules, once you let it. No money moves until you approve. - When you are ready, Eturns can act when it is at least 85% sure and under your approval limit. - Upgrade from $29 a month. These four screens are demo data on a sample store. Instant answers happen only in the shopper portal. Emailed questions wait for your approval, and a refund question gets no drafted reply. A warranty claim needs at least 2 photos and a description of 10 to 2,000 characters. Demo data on a sample store. The embedded admin Today desk shows a sample shift. Cases handled, money kept, and time saved are labeled this sample week: 14 cases, $640.00 kept, 4.5 hours, and 4 pending approvals. The queue Needs your eye includes Return #1042. Demo data on a sample store. Return #1042 is labeled Sample case. The trail What Eturns did records that Priya Shah asked for a return of a linen shirt, size M, that the return policy was checked, and that a $48.00 refund was held for approval. The recommendation is an exchange for a size S. Demo data on a sample store. The warranty form is titled File a warranty claim and is for order #1001. The description field is What happened?, and its help asks for 10 to 2,000 characters. Photos (required) asks for two clear photos: the whole item, then the problem. Demo data on a sample store. The tracking page is in beta. The shopper portal shows order #1001. Tracking number 1ZE2E0000000001 is in transit, with scans in Mumbai, MH, Nashik, MH, and Pune, MH. Updated 20 Oct 2026. Prices below are the monthly prices published at https://eturns.app/pricing (As of October 2026). ## Plans - Free: $0 a month, 50 orders a month - Starter: $29 a month, 1,500 orders a month - Growth: $99 a month, 8,000 orders a month - Scale: $249 a month, 25,000 orders a month - Brand: $599 a month, 80,000 orders a month Paid plans never bill overage. If you reach your monthly cap, new requests wait until the month resets or you upgrade.