# An AI agent for Shopify returns, warranty claims and support tickets Can an AI assistant handle Shopify returns inside your rules? Yes. Eturns reads returns, warranty claims, and support tickets against your policies. No refund or exchange goes out until you say yes. Answers in the shopper portal do not wait. Your rules still turn down a return they don’t allow, like one past your return window. Updates you’ve switched on, like tracking emails and review requests, still go out on their own. Other tools may keep their own approval limits. That control is not unique to Eturns. Labels come from Shopify Shipping or your shipping app. Eturns does not buy them. There is no public API. The app and the shopper portal ship in English and Hindi only. Every store starts in copilot. No refund or exchange goes out until you say yes. Answers in the shopper portal do not wait. Your rules still turn down a return they don’t allow, like one past your return window. Updates you’ve switched on, like tracking emails and review requests, still go out on their own. These are targets, not a service-level agreement; there are no service credits. Some features are Beta or Coming soon. Eturns was founded in 2026 and has no public Shopify App Store listing yet, so it has no public rating to quote. The decision trail is written and kept for 7 years. Instant answers happen only in the shopper portal. Emailed questions wait for your approval, and a refund question gets no drafted reply. A warranty claim needs at least 2 photos and a description of 10 to 2,000 characters. Eturns prices: https://eturns.app/pricing. Help: https://eturns.app/help/. Updated 20 Oct 2026. Prices below are the monthly prices published at https://eturns.app/pricing (As of October 2026). ## Plans - Free: $0 a month, 50 orders a month - Starter: $29 a month, 1,500 orders a month - Growth: $99 a month, 8,000 orders a month - Scale: $249 a month, 25,000 orders a month - Brand: $599 a month, 80,000 orders a month Paid plans never bill overage. If you reach your monthly cap, new requests wait until the month resets or you upgrade.